After serving in the US Navy in the early 1980s and then working as a Laboratory Technician doing material testing, David Zack has been involved in the flooring industry since 1986 when he opened a Chem-Dry Carpet and Upholstery cleaning business with 5 trucks in Michigan and 2 more in Las Vegas.
Since 1991 Mr. Zack has been trained and certified by several National Inspection Organizations in the field of hardwood, carpet, laminate, resilient, LVT, and tile. He has completed over 17,000 inspections to date. This included the IICRC, NWFA, FCITS, IFCII and CFI.
David is also a Master Color Blender and has done thousands of corrections.
Publications and Works:
- The Carpet Book Claims Guide (2010).
- FloorDetective.com (Nationally Recognized Claims Webiste).
- The Ultimate Carpet Manufacturing, Inspection and Claims Training Manual (2017).
Laura the Office Manager
Laura is the office manager and all-around “make it happen” person. She has been actively involved in the business since its inception and schedules the inspections, corresponds with clients, and keeps the operation running smoothly. When you are in need of our service, she is your first point of contact.
David was extremely professional and knowledgable about my carpet buckling issue. After completing the inspection, he found that the carpet backing was delaminating. We forwarded the report to the dealer and the carpet was replaced by the manufacturer. Great service! Thank you!
David Zack has written an excellent resource! I am not aware of another comprehensive manual that addresses situations that face the inspection community so thoroughly. It is obvious that considerable time and effort have gone into the investigation and presentation of the majority of problems that are encountered in the flooring industry.
The manual addresses a wide assortment of concerns and is filled with an abundance of information to assist in the determination of each individual case. It is also a source that should be available for all flooring dealers, salespersons, flooring installers and manufacturing representatives to use as an educational “tool.”
I highly recommend “The Ultimate Carpet Manufacturing, Inspection and Claims Manual,” but don’t purchase it to place on the shelf. It is a valuable, educational resource to add to your knowledge of this business.
David made all the difference. He identified the cause and helped us successfully file our complaint for full restitution.